Having recently acquired my hiking poles, I am impressed by the sleekness and lightness of the product. Packaging is exceptional. On the down side: I would rather talk to a company associate, than text to a chatbot. I did have some questions re: the product, but I accessed You-Tube videos from several Physical therapists. If suggestions are desired, I would recommend that your Company put out a You-tube video.
The manual recommends heights for different size people, but it may need to be tweaked by the individual. I have practiced technique of using the poles a few times, but still need more practice. I think, over time, this may have been a life-changing purchase?! I will let you know.